COVID-19 | Information and Resources

Last Updated: 2020-03-26

As the COVID-19 situation evolves, a key principle of our planning and preparedness is ensuring the safety and well-being of our patients and our people. If you have an upcoming appointment, please review this important information before coming to the hospital.

Visitor Access

The safety of our patients and our people is paramount. Due to the evolving COVID-19 situation, effective Sunday, March 22 at noon, Mount Sinai Hospital and Bridgepoint Active Healthcare will no longer permit visitors, with the following exceptions:

  • Parents of a baby in the NICU and parents of patients under 18
  • Birthing partner of a woman in labour and postpartum
  • Visitor of an imminently dying patient
  • Patients with a condition or disability who would be unable to attend a critical outpatient service without an escort

We understand the impact this will have on patients and their families. This is an extremely difficult decision however it is important that we take additional precautions to ensure the safety and well-being of our patients and those providing care for them. We urge families and caregivers to keep in touch by phone or digital technologies.

All visitors that meet the exemption criteria will be screened before entering the hospital for fever and/or respiratory illness symptoms, including cough, sore throat or runny nose. If you feel you meet the exception criteria and we should provide you with an appeal, please contact Patient Relations at 416-586-4800 x 5066 or [email protected] (Use Appeal in your subject line.)

Thank you for your patience and understanding.

Building Access

The following practices for building access are now in place at Mount Sinai Hospital and Bridgepoint Active Healthcare. All patients, caregivers, volunteers and contractors will be screened for COVID-19 symptoms – cough, stuffy nose, fever, sore throat – prior to entering the building.

Mount Sinai Hospital, 600 University Avenue

Access to the main hospital is possible through both the University Avenue and Murray Street entrances, with a separate process for staff. Patient drop-off will be on Murray Street in front of the Visitor/Patient screening entrance.

Patient pick-up will be from the Murray Street driveway.

  • University Avenue Entrance: Opens at 6 a.m. and closes at 6 p.m. on weekdays. Closed Saturday and Sunday.
  • Murray Street Entrance: Open 24 hours, seven days a week.

60 Murray Street

Patients should enter through the south doors, just off the parking lot.

OPG Building, 700 University Avenue

Patient-only access is as follows:

  • Access is possible through the main doors of the University Avenue entrance.
  • Take the low rise elevators to the appropriate floor for your appointment (3rd floor or 8th floor).
  • All patients will be screened for COVID-19 symptoms.

Bridgepoint Active Healthcare

Visitors, patients and any vendors/contractors (without ID badge) will be directed to access the building through the Ambulatory Care Entrance or through parking.

  • Ambulatory Care Entrance (off Jack Layton Way): Open 24 hours.
  • Parking Entrances: Open 24 hours.

COVID-19 Assessment Centre

A COVID-19 Assessment Centre has opened at Mount Sinai Hospital. It is one of the Toronto Region COVID-19 Assessment Centres being offered by Toronto Public Health, to provide greater access to screening and ease pressures on hospital emergency departments.

  • The entrance to the COVID-19 Assessment Centre at Mount Sinai Hospital is located just north of the main entrance at 600 University Avenue.
  • The Centre will be open Monday to Friday, 10 a.m. to 4 p.m.

Assessment Centre Frequently Asked Questions

Who should not visit an assessment centre?
  • People with mild symptoms of upper respiratory tract infection (cough, sore throat, headache, muscle aches, fatigue, runny nose, and joint aches, and may also include nausea, diarrhea and stomach pains) OR fever, who are not at high-risk of transmission to larger groups (see below)
  • People with no symptoms who have travelled outside of Canada in the last 14 days
    • Instead, self-isolate at home for 14 days
    • Health care workers should follow their organization specific policy related to return to work after travel
  • People with no symptoms who have not travelled outside of Canada in the last 14 days
Who should visit an assessment centre?
  • People with mild symptoms of upper respiratory tract infection (cough, sore throat, headache, muscle aches, fatigue, runny nose, and joint aches, and may also include nausea, diarrhea and stomach pains) OR fever, AND
  • Are at high risk of transmission to larger groups of people including:
    • Those who work within at-risk settings including any health care setting (e.g., acute care, complex continuing care and rehabilitation hospitals; primary care; paramedics; long-term care homes; retirement homes; reactivation centres; dialysis centres), congregate settings (e.g. homeless shelters, group homes, respite centres, correctional facilities); school or childcare centre
    • Those who reside in vulnerable settings including acute care, complex continuing care and rehabilitation hospitals; long-term care homes; retirement homes; reactivation centres; congregate settings (e.g. homeless shelters, group homes, respite centres, correctional facilities) and those who are patients at dialysis centres

Symptomatic patients should self-isolate while waiting to reach Telehealth Ontario (1-866-797-0000) or seeking medical attention.

OHIP coverage is not required to be seen at a COVID-19 Assessment Centre. The assessment is provided at no cost to the individual.

Who should go to the nearest Emergency Department?

People who have symptoms of upper respiratory tract infection (cough, sore throat, headache, muscle aches, fatigue, runny nose, and joint aches, and may also include nausea, diarrhea and stomach pains) and any of the following more severe symptoms:

  • shortness of breath when walking, exercising, or at rest, which is unusual
  • chest pain or discomfort
  • weakness that impairs ability to carry out activities of daily living, such as showering, preparing meals, and dressing
  • lethargy or drowsiness
  • dizziness

If you are not well enough to take personal transportation, call 911.

Symptomatic infants less than 6 months of age with fever and/or respiratory symptoms should always be assessed in the emergency department.

Unsure if you need to visit an Assessment Centre?

If you are unsure if you need to visit a COVID-19 Assessment Centre, please:

  • Call your primary care provider, or
  • Call Telehealth Ontario (1-866-797-0000) and speak with a registered nurse who will guide whether you require further care or potential testing in person, or
  • Check the online assessment tool

Symptomatic patients should self-isolate while waiting to reach Telehealth Ontario or seeking medical attention.

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