COVID-19 | Information and Resources
Last Updated: 2020-05-19
During the COVID-19 pandemic, our priority is to ensure the safety and well-being of our patients and our people. Below is some important information on COVID-19 and Sinai Health.
The safety of our patients and our people is paramount. Due to the ongoing COVID-19 situation Mount Sinai Hospital and Bridgepoint Active Healthcare will no longer permit visitors, with the following exceptions:
- Parents of a baby in the NICU and parents of patients under 18
- Birthing partner of a woman in labour and postpartum
- Visitor of an imminently dying patient
- Patients with a condition or disability who would be unable to attend a critical outpatient service without an escort
We recognize the impact this has on patients, their families and caregivers. This extremely difficult decision was made to ensure the safety and well-being of our patients and those providing care for them. We urge families and caregivers to keep in touch by phone or digital technologies.
NEW: All visitors that meet the exception criteria will be screened before entering the hospital for a fever higher than 37.8 and/or respiratory illness symptoms, including cough, sore throat or runny nose. If you have any of these symptoms or if you are currently waiting for COVID-19 test results, live with someone who is waiting for COVID-19 test results or has COVID-19, you will not be permitted to enter the hospital.
If you feel you meet the exception criteria listed above and we should provide you with an appeal, please contact Patient Relations at 416-586-4800 x 5066 or [email protected] (Use Appeal in your subject line).
Thank you for your patience and understanding.
Complimentary Guest WI-FI access is available at Mount Sinai Hospital and Bridgepoint Active Healthcare.
Free telephone access is available in patient rooms at Bridgepoint Active Healthcare and in many rooms at Mount Sinai Hospital. Local calling is free. Additional phones and iPads are available. If you need help, please do not hesitate to ask your health care team to help support a virtual visit.
Television service, where available in patient rooms at Mount Sinai Hospital and Bridgepoint Active Healthcare, are provided at no cost to patients.
Having a Baby at Mount Sinai Hospital
Information for patients coming for prenatal appointments, expectant mothers scheduled to give birth at Mount Sinai Hospital, postpartum patients and those who have an infant in the NICU. Learn More
Frequently Asked Questions
Visiting the Hospital
What safety measures are in place at your hospitals currently?
Mount Sinai Hospital and Bridgepoint Active Healthcare are safe for our patients and our people. Our hospitals remain open. We have, however, taken measures during the COVID-19 pandemic to ensure the safety and well-being of our patients and those providing care to them, including:
- Restricting visitors at both hospitals
- Screening for symptoms at hospital entrances
- Limiting building access at both hospitals
- Cancelling non-urgent appointments and elective surgeries
What can I expect when I arrive at your hospitals?
All patients and caregivers will be asked why they are coming to the hospital and will be screened for COVID-19 symptoms – fever, and/or cough, stuffy nose, sore throat – prior to entering our buildings.
As a result, there may be line-ups. Please leave yourself extra time to ensure you make it to your appointments on time.
What if I have a COVID-19 symptom when I come to your hospitals?
Symptomatic patients will be asked to wear a mask and to use hand sanitizer. Their care team will walk them through possible care options.
Is the Emergency Department still open?
Yes. Our Emergency Department at Mount Sinai Hospital continues to provide care to those with urgent needs. All patients will be screened for COVID-19 prior to entering the building.
Can I still get food at the hospitals?
Yes, our facilities remain open to those within the hospitals. Our Food Hall and Second Cup remain open at Mount Sinai Hospital. The cafeteria and Tim Horton’s at Bridgepoint Active Healthcare remain open with adjusted hours.
Can I bring my service animal?
Yes, at this time service animals are welcome. Please bring any related documentation about your animal in case you need to show it during the screening process. Emotional Support Animals are also permitted at this time in areas where it is safe to do so. Please note other personal pets are not permitted at this time.
Am I able to drop off items to patients?
Items can be dropped off for patients at Mount Sinai Hospital and Bridgepoint Active Healthcare to the screeners at the open entrances during the following times:
- Mount Sinai Hospital: Seven days a week, 9 a.m. – 7:30 p.m.
- Bridgepoint Active Healthcare: Seven days a week, 9 a.m. – 7:30 p.m.
Please label each item delivered with the patient’s first and last name, unit and room number. We will be unable to accept any perishable items.
Will my appointment go ahead as scheduled?
To reduce the number of people in the hospital during the COVID-19 pandemic, we are encouraging our care teams to conduct their visits with patients virtually or to cancel all non-urgent visits.
If you have an appointment booked but feel unwell, please contact your health care team ahead of your visit.
If you have questions on your upcoming appointments or procedures, please contact your health care provider’s office directly.
During this time where physical distancing is necessary to limit the spread of COVID-19, some Sinai Health clinics may offer care virtually by telephone or video.
You can reach out to your clinic or health care provider directly to discuss whether this is an option for you.
What is virtual care?
Virtual care allows you to speak with your health care team using a telephone, smartphone, tablet or your laptop/computer. You do not need to come to the hospital.
Sinai Health and other health care organizations across the province have been using videoconferencing provided by the Ontario Telemedicine Network (OTN) for many years. At this time, virtual care options may also include other video conferencing technology, such as a secure version of Zoom, or a simple telephone conversation.
If a virtual care visit is appropriate for your situation, your care provider will discuss the different options available to you. Please note that video conferencing requires a stable internet connection and a device with a camera and a microphone.
What happens during a virtual care visit?
During a virtual care visit, your care provider may discuss with you your current health status, monitor your progress according to your care plan and answer any questions you may have regarding your condition. If your care provider feels that an in-person visit is needed, they will discuss your options and next steps with you.
How do I book a virtual care visit?
If you call or email to book an appointment at Sinai Health, we may suggest booking it as a virtual care visit. Your care team may call you to discuss changing your upcoming appointment to a virtual care visit. When a virtual care visit is appropriate, someone from your care team will speak with you about the options available to you for virtual care. For example, your virtual care visit could be through a telephone call, or a video call using systems such as OTN or a secure version of Zoom. The service used will depend on your care needs and the technology you and the clinic are able to access.
Your care provider will also ask for your verbal consent to participate in virtual care and may request an e-mail address so they can send you details about your virtual appointment.
If you have difficulty accessing these types of technology, please let your care team know so they can give you other options. In addition, if you need help using the technology that you have agreed on, please call or email your care team before your booked appointment so that they can help you get set up.
Is virtual care safe and private?
Your privacy is very important to us. Similar to any in-person visit, we do our best to make sure that any information you give to us during a virtual care visit is private and secure.
Any electronic communication, including virtual care visits and e-mail, may have an increased risk that your health information can be intercepted by third parties through malware, phishing scams or other unauthorized access.
To help us keep your information safe, we request that you do the following:
- Use your personal computer or device.
- Use a secure internet connection at home. Do not use an internet connection in a public area, such as an airport, store, restaurant or library.
- Use a secure personal email, if possible. Do not use a work email address (your employer may have a right to access your work emails).
- Some personal email services are not secure. If your email is not secure (or if you are not sure), do not use it to send sensitive personal health information to us. If you need to send personal health information to your care team at Sinai Health, please call them to talk about other options.
- If you receive an email and are not sure if it is coming from your care team at Sinai Health, please call them to confirm before clicking on any links.
By agreeing to participate in virtual care, you are agreeing to let your health care provider collect, use and disclose your personal health information through e-mail, video and/or audio communications (while following applicable privacy laws) in order to provide you with care.
If you have any concerns about your privacy, please contact the Sinai Health Privacy Office at 416-586-4800 ext. 2101 or [email protected].
Can I decline virtual care?
You can decline or withdraw your consent for virtual care at any time by contacting your health care provider. Please understand that this may lead to delays in your care during the COVID-19 pandemic. To help protect our patients, employees and the community, only urgent in-person appointments are being offered at our hospitals at this time.
What do I do if I have additional questions?
If you have any questions or concerns, please contact your clinic or health care provider directly.
I can’t get through on the phone. What should I do?
We are experiencing a higher than usual volume of calls right now. We appreciate your patience as our teams work hard to answer questions and re-book appointments.
How do I pick up my prescription at Mount Sinai Hospital?
At Mount Sinai Hospital, you are still able to pick up your prescription at the pharmacy. You will be screened at the door prior to entering the hospital.
Why are there seating restrictions in waiting rooms and eating areas?
In our waiting rooms and dining spaces, you may see signage or tape on seats. These are efforts to ensure there is effective physical distancing.
Please note, the Food Hall at Mount Sinai Hospital is pick up only.
COVID-19 Assessment Centre
Before visiting a COVID-19 Assessment Centre, please use this online self-assessment tool. With direct integration to virtual health care providers, you can access personalized guidance based on your individual symptoms.
If you are having difficulty breathing or experiencing other severe symptoms, please call 911 or go to your closest Emergency Department.
The COVID-19 Assessment Centre has opened at Mount Sinai Hospital is being offered in cooperation with Toronto Public Health.
- The entrance to the COVID-19 Assessment Centre is located just north of the main entrance at 600 University Avenue.
- Hours of operation are Monday to Friday from 8 a.m. to 12 p.m. An appointment is not necessary and we are accepting walk-ins at this time.
- When you arrive at the Assessment Centre you will be asked questions to determine if you meet the criteria to be swabbed. You will receive information and referral that is specific to your situation.
- At this time, Mount Sinai is not equipped to test children for COVID-19. If children under the age of 18 require testing, please bring them to a COVID-19 Assessment Centre at a community hospital.
NEW: The following practices are now in place at Mount Sinai Hospital and Bridgepoint Active Healthcare. Prior to entering the building, everyone is screened for COVID-19 symptoms – fever over 37.8 and/or respiratory illness symptoms, including cough, sore throat or runny nose. If you have any of these symptoms or if you are currently waiting for COVID-19 test results, live with someone who is waiting for COVID-19 test results or has COVID-19, you will not be permitted to enter the hospital.
Mount Sinai Hospital
Access to the main hospital is possible through both the University Avenue and Murray Street entrances, with a separate process for staff. Patient drop-off will be on Murray Street in front of the Visitor/Patient screening entrance.
Patient pick-up will be from the Murray Street driveway.
- University Avenue Entrance: Opens at 6 a.m. and closes at 6 p.m. on weekdays. Closed Saturday and Sunday.
- Murray Street Entrance: Open 24 hours, seven days a week.
60 Murray Street
Patients should enter through the south doors, just off the parking lot.
Ontario Power Generation (OPG) Building, 700 University Avenue
Patient-only access to our clinics in the Ontario Power Generation (OPG) building is as follows:
- Access is possible through the main doors off of the University Avenue.
- Take the low rise elevators to the appropriate floor for your appointment (3rd floor or 8th floor).
Bridgepoint Active Healthcare
Patients and any vendors/contractors (without ID badge) will be directed to access the building through the Ambulatory Care Entrance or through parking.
- Ambulatory Care Entrance (off Jack Layton Way): Open 24 hours.
- Parking Entrances: Open 24 hours.