Emergency Department During COVID-19

Last Updated: 2021-07-12

Mount Sinai Hospital’s Schwartz/Reisman Emergency Centre serves close to 60,000 patients a year who come through our doors 24 hours a day, seven days a week, 365 days a year. As partners in care, visitors have an important role in keeping our hospital safe.

Visitor access for the Emergency Department

Space in the Emergency Department (ED) is currently limited due to renovations. During this time, visitors cannot join patients in waiting rooms and some assessment spaces to allow for physical distancing and to ensure everyone’s safety.

Please read the information below.

Once a patient arrives in the ED, the following steps will be taken.

Step 1: Visitors will be asked to wait outside of the hospital until it is determined that the patient will go to an assessment space that allows for physical distancing of a visitor. This may take some time depending on the number of patients in the ED. You can provide the patient with a contact number where you can be reached for updates.

Step 2: If there is room to safely have you join the patient in the assessment space, the team will work with the patient to inform you that you can now enter the ED and join the patient. There are no in-and-out privileges so ensure you have everything you need before entering the hospital. Eating and drinking are not permitted as you will need to wear a mask at all times.

Step 3: If you are not able to join the patient in person, we encourage you to ask the clinical team about ways to connect remotely.

*Note: Visitors of patients meeting specific criteria may be asked to accompany the patient to triage to assist with sharing important information with the clinical team before being asked to wait outside.

Staying connected with the patient and plan of care

The ED has a number of ways to engage family and friends who are not able to be physically present with the patient.

  • With patient consent, the ED staff are supportive of including families in the discussion about clinical findings and/or the care plan using telephones and tablets. Let the clinical team know if you would like to be included virtually.
  • The ED team also has social workers and peer support workers who may be able to greet patients and families at the entrance to the department, facilitate the patient’s transition into the department and, if the patient consents, provide updates as to the patient’s care trajectory.

Visitors for admitted patients from the ED

Patients admitted to an inpatient unit from the ED qualify for an essential care partner between the hours of 10 a.m. to 7:30 p.m. Contact the inpatient unit for more information.

You can also find more information regarding Sinai Health’s Visitor Policy at sinaihealth.ca/covid19.

Visitor Appeals

Please contact Patient Relations with any appeals related to your situation, if the care team is unable to assist you, or if you have further questions. Appeals can take 48 hours to process, so please address time-sensitive requests with the care team. Patient Relations can be reached at 416-586-4800 x 5066 or [email protected] (Use “Appeal” in your subject line).

Help Keep our Hospitals Safe

Help keep our hospitals safe if you are visiting. Anyone that does not follow these infection prevention protocols, may be asked to leave.

  • A mask will be provided to you when you enter the hospital. Please wear a mask at all times when in the hospital. Wear the mask properly so that it covers your nose and mouth at all times. Please do not eat or drink during your visit as you have to wear your mask at all times.
  • Practice physical distancing and keep two metres from others as much as possible.
  • Clean your hands often for at least 15 seconds.
  • Stay at the patient’s bedside. Please do not go in other patient rooms, lounges or common areas.
  • If the patient you are visiting is on Additional Precautions (there will be a sign on the door to the patient’s room), you may be required to wear additional protective equipment. The clinical team will tell how to properly put on and take off personal protective equipment (PPE).