How We’re Keeping Patients Safe

Last Updated: 2020-10-21

Expanded Safety Measures

Sinai Health is continuously monitoring information about COVID-19 and adapting our care practices to reflect the latest recommendations and guidelines from local and provincial health authorities and the World Health Organization. As our communities begin to reopen, care teams within our hospitals and clinics are prepared to ensure your safety.

Screening at Entrances

All patients, visitors, physicians, learners and employees are screened for symptoms prior to entering our buildings. We are currently asking everyone to report the following symptoms upon arrival:

  • Cough, new or worsening
  • Fever
  • Runny nose or congestion without other known cause
  • Sore throat
  • Nausea, vomiting, diarrhea, abdominal pain
  • Shortness of breath, difficulty breathing
  • Difficulty swallowing
  • Decrease or loss of taste or smell
  • Chills
  • Headaches
  • Unexplained fatigue, malaise, muscle aches
  • Pink eye (conjunctivitis)

In addition, anyone who has travelled outside of Canada in the last 14 days, is waiting for COVID-19 test results, or living with someone who is waiting for COVID-19 test results or has COVID-19, will not be permitted to enter.

Masks and Protective Equipment

Patients, visitors and employees are required to wear a mask upon entering the buildings and in all common areas. Members of our clinical teams may be dressed in personal protective equipment (PPE) as appropriate. Please note the following information:

  • You will need to wear a mask upon entry into the hospital and in common areas.
  • If you arrive with a mask, please continue to wear it.
  • If you do not have a mask, one will be provided to you.
  • You may be provided with a different mask, if determined by your care team during your appointment.
  • Always practice hand hygiene before and after handling a mask.

Cleaning

We frequently and thoroughly clean and disinfect surfaces throughout all of our medical offices, waiting rooms, operating and procedure rooms, clinics and patient areas. Patients, visitors and employees are encouraged to clean their hands often with hand sanitizer provided throughout our buildings.

Modified Visitor Access

We continue to limit visitors at this time for the health and well-being of our patients and those providing care for them. We look forward to returning to our regular patient-centred visitor guidelines as soon as it is safe to do so.

Physical Distancing

With direction from our infection control experts, our patient spaces and common areas have been altered to ensure social distancing. By following best practices, we are keeping our hospitals and clinics safe for all who need them.

Patient Frequently Asked Questions

Is the Emergency Department still open?

Yes. Our Emergency Department at Mount Sinai Hospital continues to provide care to those with urgent needs. All patients will be screened for COVID-19 prior to entering the building. Due to renovations and physical distancing requirements, we cannot accommodate visitors in the waiting rooms of our Emergency Department. Only patients that meet specific criteria are eligible for visitors in the Emergency Department after they have been assessed by the clinical team. Visit the Emergency Department during COVID-19 page for information.

How will I be screened when I arrive?

All patients and caregivers at Mount Sinai Hospital and Bridgepoint Active Healthcare will be asked why they are coming to the hospital and will be screened for COVID-19 symptoms, including:

  • Cough, new or worsening
  • Fever
  • Runny nose or congestion without other known cause
  • Sore throat
  • Nausea, vomiting, diarrhea, abdominal pain
  • Shortness of breath, difficulty breathing
  • Difficulty swallowing
  • Decrease or loss of taste or smell
  • Chills
  • Headaches
  • Unexplained fatigue, malaise, muscle aches
  • Pink eye (conjunctivitis)

If you have any of these symptoms or if you have travelled outside of Canada in the last 14 days, are currently waiting for COVID-19 test results, live with someone who is waiting for COVID-19 test results or has COVID-19, you will not be permitted to enter.

Do I need to wear a mask?

  • You will need to wear a mask upon entry into the hospital and in common areas.
  • If you arrive with a mask, please continue to wear it.
  • If you do not have a mask, one will be provided to you.
  • You may be provided with a different mask, if determined by your care team during your appointment.
  • Always practice hand hygiene before and after handling a mask.

Can I still get food at the hospitals?

Yes, our facilities remain open to those within the hospitals. Our Food Hall and Second Cup remain open at Mount Sinai Hospital. The cafeteria and Tim Horton’s at Bridgepoint Active Healthcare remain open with adjusted hours.

Can I bring my service animal?

Yes, at this time service animals are welcome. Please bring any related documentation about your animal in case you need to show it during the screening process. Emotional Support Animals are also permitted at this time in areas where it is safe to do so. Please note other personal pets are not permitted at this time. For additional details, please visit our Mount Sinai Hospital Accessibility resources and our Bridgepoint Active Healthcare Accessibility resources.

How do I enter Mount Sinai Hospital?

Access to the main hospital is possible through both the University Avenue and Murray Street entrances, with a separate process for staff. Patient drop-off will be on Murray Street in front of the Visitor/Patient screening entrance.

Patient pick-up will be from the Murray Street driveway.

  • University Avenue Entrance: Opens at 6 a.m. and closes at 6 p.m. on weekdays. Closed Saturday and Sunday.
  • Murray Street Entrance: Open 24 hours, seven days a week.

How do I enter 60 Murray Street?

Patients should enter through the south doors, just off the parking lot.

How do I enter the Ontario Power Generation (OPG) Building, 700 University Avenue?

Patient-only access to our clinics in the OPG building is as follows:

  • Access is possible through the main doors off of the University Avenue.
  • Take the low rise elevators to the appropriate floor for your appointment (3rd floor or 8th floor).

How do I enter Bridgepoint Active Healthcare?

Patients and any vendors/contractors (without ID badge) will be directed to access the building through the Ambulatory Care Entrance or through parking.

  • Ambulatory Care Entrance (off Jack Layton Way): Open 24 hours.
  • Parking Entrances: Open 24 hours.