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Support for Visitors
Last Updated: 2023-09-19
Visiting guidelines
Please check the following pages for specific information on:
Frequently Asked Questions
I recently had COVID-19. Can I visit a patient?
If you have been diagnosed with COVID-19, you must wait 10 days after the date of specimen collection or symptom onset (whichever is earlier) before visiting a patient in the hospital as it is a high-risk setting.
Are visitors who have symptoms or who test positive for COVID-19 allowed to visit a patient?
Anyone with symptoms or who is COVID-19 positive should be self-isolating and not visit. Only in exceptional circumstances will case by case allowances be made in partnership with the clinical team and the Sinai Health Infection Prevention and Control team.
If you have been diagnosed with COVID-19, you must wait 10 days after the date of specimen collection or symptom onset (whichever is earlier) before visiting a patient in the hospital as it is a high-risk setting.
Can I bring my own mask?
The hospital will provide you with a medical grade procedure mask when you arrive. Please clean your hands before putting it on and wear it properly in patient care areas, patient rooms and waiting rooms.
How do I stay connected to a patient while they are in the hospital?
- WIFI: Complimentary Guest WI-FI access is available at Mount Sinai Hospital and Hennick Bridgepoint Hospital.
- Email Messages: To send a supportive note to a patient during their stay, use this link for Mount Sinai Hospital and this link for Hennick Bridgepoint Hospital and the patient will receive your message.