Support for Visitors

Last Updated: 2021-07-06

Visiting Patients at Bridgepoint and Mount Sinai

There will be a phased approach to increase access for essential care partners and visitors. Please check back for updates before each visit.

Do not visit if you or others in your household are ill or waiting for COVID-19 test results due to recent or ongoing symptoms or a known exposure to COVID-19.

Do not visit if you are feeling unwell with any symptoms of illness—even mild symptoms, including fever, cough, runny nose, sore throat, nausea, vomiting, diarrhea or abdominal pain.

If you have travelled out of the country in the last 14 days, you must follow the return from travel requirements of the Canadian government before being permitted entry.

Criteria for Visiting a Patient

Please note that this information does not apply to the Emergency Department at Mount Sinai Hospital. For more information, visit the Emergency Department during COVID-19 page.

The following requirements are in place for visiting patients or accompanying a patient to an appointment at Bridgepoint Active Healthcare and Mount Sinai Hospital.

  • Patients who meet the criteria for having an essential visitor will need to designate one essential care partner and one alternate.
  • Essential care partners should check in with the care team on arrival to the unit and should remain at the bedside during indoor visits.
  • If visiting a patient on Additional Precautions, the patient will not be able to leave their room and you may be required to wear additional protective equipment.

Essential care partner visiting guidelines

Daily visit between 10 a.m. – 7:30 p.m. from an essential care partner

Daily visit between 10 a.m. – 7:30 p.m. from two essential care partners (each essential care partner needs to visit at a different time)

  • Patients who are at end of life with a prognosis of more than two weeks

24-hour essential care partner access for two essential care partners at the same time

Essential Care Partners Guidelines

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Outdoor Visits

Are outdoor visits supported at Mount Sinai?

Outdoor visits are not supported at Mount Sinai due to limited outdoor space.

What units are able to have outdoor visits at Bridgepoint?

Patients at Bridgepoint that are medically stable to leave unit and who are not on any additional infection control precautions may have outdoor visits from 10 a.m. to 7:30 p.m.

Maximum of four people at one time. This includes one designated essential care partner, the alternate essential care partner and two visitors. 

Children are able to visit outdoors. Children under two are able to visit outdoors without wearing a mask and are not counted in the total visitors.

Brief hugs are allowed outdoors.

  • Safety: All outdoor visitors must complete screening and follow infection control precautions, including wearing a procedure mask appropriately and physically distancing. Please do not eat or drink while you are visiting indoors or outdoors. 
  • The outdoor visitors do not need to preregister in advance of visiting, but please complete screening upon arrival.  
  • Outdoor visitors are required to remain outside and wait for the patient to visit. Only the designated essential care partners may enter the building. Patients should coordinate with their essential care partner if they require mobility assistance to go outdoors for a visit.
  • Designated visiting areas: Outdoor visiting spaces include: 1) Main Entrance Driveway 2) Labyrinth and 3) Main Floor West Terrace. All these spaces must be accessed directly from outside as outdoor visitors do not have access to the building other than screening.
  • All outdoor visits are weather permitting. The Main Floor West Terrace at Bridgepoint is covered so can be used to provide protection from rain and sun.
  • Parking: As all outdoor visitors are asked to remain outside, there are a number of street level parking lots in the neighbourhood that can be used by outdoor visitors to park.

Visitor Appeals

If the care team is unable to assist you, please contact Patient Relations with any appeals related to your situation or if you have further questions. Appeals can take 48 hours to process, so please address time-sensitive requests with the care team. Patient Relations can be reached at 416-586-4800 x 5066 or [email protected] (Use “Appeal” in your subject line).

Visitor Appeal Information

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Help Keep our Hospitals Safe

Help keep our hospitals safe during your visit. Anyone that does not follow these infection prevention protocols, may be asked to leave.

  • You will be provided with a medical grade surgical mask for your visit. Wear the mask properly so that it covers your nose and mouth at all times while you are in the hospital. Please do not take off your mask to eat or drink when in the hospital. Instead, eat or drink before or after you visit.
  • Practice physical distancing and keep two metres from others as much as possible.
  • Clean your hands often for at least 15 seconds.
  • Stay at the patient’s bedside. Please do not go in other patient rooms, lounges or common areas.

Information and tip sheets

Tip sheet:


Essential Care Partners Frequently Asked Questions

How are hospitals increasing visitor access?

In alignment with the provinces reopening plan, there will be a phased approach to increase access for essential care partners and outdoor visits.

Who is allowed to visit an inpatient in the hospital?

Essential care partners are able to visit. Visitors must go through screening when they enter the hospital, wear a mask and stay at the bedside during their visit. Children under the age of 12 can visit only in exceptional circumstances. This is to keep patients, health care providers and the children themselves safe.

How do I stay connected to a patient while they are in the hospital?

Is it safe for me to visit a patient in the hospital?

Our hospital is safe for our patients and visitors. We have taken measures to ensure the safety and well-being of our patients and those providing care to them during the COVID-19 pandemic, including:

  • Limiting the number of people in the hospital
  • Screening for symptoms at entrances
  • Using masks and appropriate personal protective equipment
  • Putting physical distancing measures in place

What steps do I need to take when visiting a patient?

Everyone will be screened for COVID-19 symptoms prior to entering the hospital. You will be asked to wear a procedure mask, clean your hands frequently and maintain physical distance of two metres when possible. Please do not take off your mask to eat or drink when in the hospital. Instead, eat or drink before or after you visit.

When you are visiting, we ask that you stay at the bedside during indoor visits and do not go to common areas.

Can I bring my own mask?

The hospital will provide you with a medical grade surgical mask when you arrive. Please clean your hands before putting it on and wear it properly at all times. If you have questions about how to put on or take off the mask, please review this tip sheet or ask someone on the care team.

Can I still get food at the hospitals?

We need to do everything we can to prevent outbreaks and keep everyone safe. Everyone is required to wear a mask—covering the nose and mouth and below the chin—at all times while in the hospital building. This means that you cannot consume food or drink while inside the hospital or while on hospital property. This applies to all areas of the hospital, including patient rooms, hallways and public areas. We encourage you to eat or drink before or after you visit.

How long will visitor restrictions be in place?

As the circumstances around the COVID-19 pandemic continue to change and evolve, the safety of our patients, visitors, staff and physicians remains paramount. We need to balance the need of family presence and the risk of outbreak. The phased approach to visitor access will allow us to be flexible in increasing or decreasing access as the situation changes.

I would like to be considered with special circumstances for visiting a patient. What should I do?

If you feel we should provide you with an appeal, please contact Patient Relations at 416-586-4800 x 5066 or [email protected] (Use Appeal in your subject line). Appeals can take 48 hours to process, so please address time-sensitive requests with the clinical team.

Are visitors who have symptoms or who test positive for COVID-19 allowed to visit a patient?

Anyone with symptoms or who is COVID-19 positive should be self-isolating and not visit. Only in exceptional circumstances will case by case allowances be made in partnership with the clinical team and the Sinai Health Infection Prevention and Control team.

How do I drop off any items for a patient?

Items can be dropped off for patients at Mount Sinai Hospital and Bridgepoint Active Healthcare to the screeners at the open entrances during the following times:

  • Mount Sinai Hospital: Seven days a week, 9 a.m. – 7:30 p.m. (the University Avenue entrance is open Monday through Friday, from 6 a.m. to 6 p.m. Outside of those hours, please use the Murray Street entrance.)
  • Bridgepoint Active Healthcare: Monday – Friday, 10 a.m. – 4 p.m.

Please label each item delivered with the patient’s first and last name, unit and room number. Unfortunately, we will be unable to accept any perishable items.