Head shot of staff member Julia sitting on a couch Julia, a Food Services Supervisor at Bridgepoint has a unique perspective of Sinai Health System, as a staff member and as a patient. Julia has worked at Bridgepoint for 11 years. In July of 2015, she was diagnosed with an osteosarcoma, a rare type of cancer that affects the bones. The treatment took her through inpatient chemotherapy and surgery at Mount Sinai Hospital’s world- renowned Sarcoma program, and to Bridgepoint’s medical rehabilitation unit. Julia is one of a growing number of patients to flow through Sinai Health System’s continuum of care, from acute care to inpatient and outpatient rehabilitation.

 “I received awesome care,” says Julia. “At both sites, I found all of the staff very professional. The staff and physicians talked to me like a human being, not just a number.

Julia says she saw how much little things made a difference and how all of the staff contributed to her positive experience. “During my chemotherapy, nurses would sit and talk with me.  When I had to go for tests, the porters were always reassuring. They would bring a blanket to take with me because I was always cold. Environmental services staff were always cheerful and lovely whenever they came into my room. At Bridgepoint, I think I used just about every service we have. The staff were wonderful, explaining the plan for my rehab. It sounds cliché to say I experienced patient-centred care, but I really felt that every step of the way in the continuum.  I just want to thank everyone along the way.”

 Julia has now returned to work. I’m so grateful for how understanding and accommodating everyone has been in supporting me. I was able to return gradually and I’m now back to my full schedule.” 

 Now that she’s returned to work, Julia says she has a new perspective on patient care. “I saw another side, from the point of view of the patient. I was always compassionate before, but now I can really put myself in the shoes of the patient.”