Patient Feedback

Share comments on your experience and the care you received.

Your hospital experience

Sinai Health is committed to ensuring patients and their family members have a clearly identified process to communicate feedback about their experience, care and any concerns about patient safety.

This feedback provides the hospital with the opportunity to understand patient experiences and identify opportunities to improve patient safety and the quality of care. 

When to contact Patient Relations

We encourage you to discuss questions and any immediate patient care concerns with your patient care manager, attending physician or the manager of the area that is providing care and service to you.

You are invited to contact Patient Relations when you:

  • Feel your questions or concerns about patient care and patient safety incidents require further attention
  • Need help communicating with your health-care team or have concerns about interactions with staff
  • Have questions or concerns about the care you are receiving
  • Would like to share a positive experience or a compliment for staff
  • Have ideas or suggestions that you would like to share 
  • Need assistance resolving a concern
  • Would like to talk about your experience privately

What to expect from Patient Relations

We take your feedback seriously and aim to provide excellent service as we work with you to resolve your concerns.

In addition to responding to your concerns, Patient Relations provides a bridge between patients, family and staff. 

We seek to:

  • Empower through education
  • Enable active engagement
  • Proactively address any issues, concerns or questions along the patient's care journey

Patient Relations at Sinai Health is also dedicated to ensuring accessibility for all. We are committed to accommodating the unique needs of patients and their families. 

Your feedback is invaluable to us, and we strive to create an environment where everyone feels heard and supported. If you need any accommodations to communicate your feedback, please let us know. We are here to assist you.

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Location

Mount Sinai Hospital

Patient Relations Office
600 University Avenue
Room 208A (level 2)

Hennick Bridgepoint Hospital

Patient Relations Office
1 Bridgepoint Drive
Room M.106B

Located behind the Caregiver Resource Centre on the Main Level.

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Directions

See maps, directions and parking for Mount Sinai Hospital.

See maps, directions and parking for Hennick Bridgepoint Hospital.

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Contact

Phone: 416-586-4800 ext. 5066
(Please leave a voicemail.)

Email: [email protected]

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Hours

Mount Sinai

Mondays, Wednesdays, Fridays
12 p.m. to 1 p.m. and 2:30 p.m. to 3:30 p.m.

If you arrive at our office and it is closed, you may complete an intake form (located on the door) and drop it in the mailbox.

Hennick Bridgepoint

Tuesdays and Thursdays
1 p.m. to 3 p.m.

No matter how you choose to contact us, Patient Relations staff will work with you and your health-care team to ensure your feedback or patient safety issue is addressed. We will contact you if you request a response.

Share your feedback

We value your feedback. Included in the ways to contact us is the following online form. You may submit suggestions, questions, compliments or concerns. 

If you would like a response, please provide your contact information. We aim to respond to all inquiries in five business days.

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Privacy considerations

Should you not feel comfortable providing your information via an online form or email, please contact us by phone or in person. Our Website Privacy Policy has more information about our online forms.