Dr. Benjamin Rosen

Our research examines how to improve what happens after people leave emergency and acute mental health care. Today, responsibility is divided across hospitals, primary care, community agencies and crisis services, each with different pathways, eligibility rules and information systems. Patients and families are often left to coordinate care themselves, and important transitions can fail.

We study how to make these transitions reliable, measurable and accountable. Our work asks how responsibility should be shared across organizations, how a successful connection to care should be defined and measured, and how health systems should respond when planned follow-up does not occur.

We develop and evaluate practical approaches such as structured follow-up, care navigation, quality improvement and digital tools. We also study how artificial intelligence can be used responsibly to help patients and clinicians navigate complex systems and connect people with appropriate services.

Our goal is a mental health system that functions as a connected whole. We want patients to experience continuity across settings, clinicians and organizations to have clear roles and shared responsibility, and health systems to use information effectively to coordinate care, identify gaps and continuously improve.