Dr. Lianne Jeffs
Chief Scientific Officer, Science of Care Institute, Sinai Health
Advancing compassionate care and building resilience in healthcare systems
Our solution-focused research program’s mission is to co-create healthcare ecosystems that learn, adapt, and prioritize well-being for patients, families and the healthcare workforce. By combining rigorous research with real-world insights, we help shape practices and policies that foster healthcare workforce resilience that ensures the co-design and delivery of safe, equitable, and compassionate models of care.
During the COVID-19 pandemic, we examined how hospitals navigated staffing shortages and changes to care delivery to meet surging demands. Through this inquiry, we uncovered adaptive and innovative approaches to how care was prioritized and provided, as well as staffing strategies like redeployment and team-based models to ensure patient and workforce safety. We also discovered risks such as missed care, including connecting with patients, providing hygiene (bathing and oral care), and mobilizing them, which resulted in moral distress among our healthcare workforce.
Our research now focuses on building back resilience in our healthcare workforce and advancing the delivery of high quality, fundamental compassionate care. Guided by our Science of Care framework and implementation science in partnership with global collaborators, we are embedding evidence-informed, person-centred care into daily healthcare practices. This involves co-designing compassionate care interventions and models of care that meaningfully engage patients and caregivers as key partners.
Email: [email protected]
1 Bridgepoint Drive
Toronto, M4M 2B5
Website: Science of Care Institute
Publications: PubMed
Google Scholar: Lianne Jeffs
ORCID: 0000-0002-3522-2549
U of T Institute of Health Policy, Management and Evaluation: Lianne Jeffs
LinkedIn: Lianne Jeffs
Bluesky: @liannejeffs.bsky.social
X: @JeffsLianne
- 2025–present; Senior Fellow, Massey College, University of Toronto, Toronto
- 2025–present; Professor (status only), Institute of Health Policy, Management, and Evaluation, Dalla Lana School of Public Health, University of Toronto, Toronto
- 2024–present; Chief Scientific Officer, Science of Care Institute, Sinai Health, Toronto
- 2024–present; Emphasis Lead, Organization and Management Stream, Health Policy, Management, and Evaluation, Dalla Lana School of Public Health, University of Toronto, Toronto
- 2018–present; Senior Clinician Scientist, Lunenfeld-Tanenbaum Research Institute, Sinai Health, Toronto
- 2018–present; Research and Innovation Lead, Sinai Health, Toronto
- 2010–present; Member, University of Toronto Centre for Quality Improvement and Patient Safety, Toronto
I serve on several international board and management committees including the International Learning Collaborative, and Research Special Interest Group and SONSIEL (Treasurer, Member, Research Committee CHIRPS). I also served as Chair of the Canadian Practice Based Research Network (CP-BRAIN) in 2024.
Former appointments
- 2022–2024; Scientific Director, Science of Care Institute, Sinai Health, Toronto
- 2015–2025; Associate Professor (status only), Lawrence S. Bloomberg Faculty of Nursing, University of Toronto, Toronto (cross appointment)
- 2013–2016; Scientific Director, Nursing Health Services Research Unit Knowledge Translation and Exchange Program (NHSRU-KTEP), University of Toronto, Toronto
- 2008–2018; Scientist, Keenan Research Centre, Li Ka Shing Knowledge Institute, St. Michael’s Hospital, Toronto
- 2005–2016; Director Nursing/Clinical Research, St. Michael’s Hospital, Toronto
- San'yas Indigenous Cultural Safety Training; 2023
- Nurse Innovation and Entrepreneurship Workshop, Charles D. Close and Society of Nurse Scientist Innovators Entrepreneurs & Leaders (SONSIEL), Drexel University, Philadelphia, PA, USA; 2022
- Executive Business Design and Innovation Program, Rotman School of Business, University of Toronto, Toronto; 2014–2010
- Diversity and Inclusion Certificate Program Cornell University, Ithaca, NY, USA; 2021
- PhD with Dr. G. Ross Baker, Department of Health Policy Management and Evaluation, Faculty of Medicine, University of Toronto, Toronto; 2014–2010
- MSc with Dr. Dorothy Craig, Department of Nursing Science, University of Toronto, Toronto; 1996–1998
- BSc in Nursing, Faculty of Nursing, University of Toronto, Toronto; 1988–1992
- 2024 – Peggy Leatt Knowledge & Impact Award, University of Toronto, Toronto
This prestigious accolade recognizes her exceptional contributions to health care, through innovative research that has significantly improved health systems, and patient care. - 2024 – Fellow of Innovation, Entrepreneurship & Leadership (FIEL), Society of Nurses Scientists, Innovators, Entrepreneurs & Leaders
- 2021 – Sigma Theta Tau International Lambda-Pi-At-Large Award for Chapter Excellence in Nursing Leadership
I received this award for my contributions as a nurse leader in enhancing the quality of work environment for nurses and exemplifying excellence in building innovative nursing practices. - 2020 – Fellow of the Canadian Academy of Nursing (FCAN)
- 2015 – Fellow of the American Academy of Nursing (FAAN)
- 2014–2019 – Early Researcher Award, Ontario Ministry of Research and Innovation, Improving Care Transitions and Health System Performance Round 9 Early Researcher Award Program
- 2009–2012 – Early Career Nursing Research Award, Ontario Ministry of Health and Long-Term Care, Developing and Testing a Systematic Approach to Evaluating Interventions Aimed at Enhancing Nursing Competencies to Detect, Report and Learn from Patient Safety Events, Supervisor: Dr. Andreas Laupacis
We are always looking for motivated undergraduate and doctoral students and post-doctoral fellows to join our team based of available funding who have an interest in the following areas:
- Using performance data to drive person-centred, compassionate care and eco-system performance
- Enhancing workforce resilience by capacity building & organizational learning
- Co-designing, implementing and evaluating new models of evidence-informed fundamental, compassionate care.
Please forward your CV, references and research interests to [email protected].
Summer students
Summer students have the option of applying through our Research Training Center (RTC) at the Lunenfeld-Tanenbaum Research Institute. Applications are available online and need to be filled by February 28th of each year. For additional questions please email our Science of Care Institute Research and Innovation Manager, Ingryd Ventura at [email protected].
Notable publications
PLOS One, 2025
BMJ Open, 2025
Journal of Nursing Care Quality, 2024
The Joint Commission Journal on Quality and Patient Safety, 2023
Journal of Advanced Nursing, 2022
Join our team
Visit our job board to see research positions.