See Your Primary Care Provider

Make an appointment during regular business hours

Academic Family Health Team — Toronto site

To book an appointment or contact your primary care provider, please see our care team page for instructions and contact information. Please visitour frequently asked questions for answers to common patient concerns, such as how to renew a prescription or get your test results.

We are introducing Vero Scribe, a secure, AI-powered medical scribe that listens during your visit and reduces your care provider's administrative work. Learn more about Vero Scribe and how it is used during appointments.

We answer calls Monday to Friday from 8:30 a.m. to 5 p.m. For an urgent health concern and a same-day appointment, please call us between 8:30 a.m. and 11 a.m. We will do our best to accommodate you.

Virtual appointment guidelines for patients

For attending physicians and nurse practitioners only

Appointments at our clinic can be in-person or virtual, by phone or video. These guidelines apply only to appointments with attending physicians and nurse practitioners, not residents or other providers.

Not sure which type of appointment fits your concern? Our medical secretaries can help you decide.

Sometimes, your physician or nurse practitioner may decide a virtual appointment isn’t enough to assess your condition. If that happens, you need an in-person appointment so your provider can examine you and provide the care you need.

Our priority is making sure you receive the care that best meets your needs.

Virtual appointments may be appropriate for:

• Mental health concerns such as anxiety or depression
• Mild respiratory infections such as cold, flu or cough, unless the patient is younger than one year old or older than 65
• Sexual health, such as birth control counselling and routine sexually transmitted infection (STI) screening with no symptoms (excluding procedures)
• Review of laboratory or imaging results
• Prescription refills or medication adjustments

Follow-up concerns that may be done virtually (if symptoms haven’t changed or worsened):

• Headaches
• Dizziness or vertigo
• Numbness or tingling
• Moderate to severe cold, flu or cough symptoms
• Stomach, digestion or gastrointestinal issues
• Long-standing pain in the back, chest, stomach or ear
• Muscle, tendon or joint pain or injuries

Some concerns must be assessed in-person:

• Appointments with residents (unless otherwise specified by the attending physician)
• Physical examinations
• Procedures such as immunizations, intrauterine device (IUD) insertion, skin biopsy and more
• Rashes or skin conditions
• Joint pain
• Well-child visits
• Baby and child care
• Routine prenatal visits
• New or acute pain in the back, chest, stomach or other internal organs
• If English is not your first language and an interpreter is required

For urgent concerns, please see When to go to an emergency department section on our After-Hours Urgent Care Clinic page.

How to prepare for your appointment

Please bring your health (OHIP) card and a list of all your current medications and supplements to each appointment.

For virtual appointments, we will send instructions onhow to access your appointment. Please be ready 15 minutes before your appointment time — your physician may call later than expected as they wrap up other consultations.

For dermatology (skin) concerns, please email a photo to [email protected] at least 24 hours before your appointment. This gives us time to add it to your chart and prepare for your appointment.

How to cancel your appointment

Appointments with our team are in high demand. Cancelling early gives someone else a chance at timely care. Please contact our office at least 24 hours ahead to cancel or re-book — otherwise, you may be charged a minimum $50 cancellation fee.

How to access after-hours urgent care

Visit our After-Hours Urgent Care Clinic page for information on accessing care during evenings and weekends. For a medical emergency, go directly to your nearest emergency department.

Academic Family Health Team — Vaughan site

To book an appointment or contact your primary care provider, please see our care team page for instructions and contact information. Please visit our frequently asked questions for answers to common concerns, like how to renew a prescription or get your test results. You can also book an appointment online.

We are introducing Vero Scribe, a secure, AI-powered medical scribe that listens during your visit and reduces your care provider’s administrative work. Learn more about Vero Scribe and how it is used during appointments.

We answer calls Monday to Friday, 8:30 a.m. to 5 p.m. For an urgent health concern and a same-day appointment, please call between 8:30 a.m. and 11 a.m. We will do our best to accommodate you.

We are a teaching clinic

Our staff physicians, residents, interprofessional health-care workers and administrative staff work together as a team to give you continuous, comprehensive and high-quality care.

This means a resident physician may care for you during your visit. Residents are physicians who have completed medical school and are training to specialize in family medicine.

Your staff physician may not always be in the examination room during your visit, but they are always directly involved in your care by supervising and directing the resident treating you.

Thank you for helping us train the next generation of family physicians.